This Privacy Policy describes how Heaps of Wins casino (“Heaps of Wins,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website (www.heapsofwinsplay.com/en/) and related services (“Site”). This policy is designed to inform users, particularly residents of Australia, about our practices and your rights under applicable privacy laws.
1. Collection of Personal Information
Heaps of Wins Casino collects personal information to provide and enhance our services, ensure legal compliance, and maintain the security of our platform. The types of personal data we may collect include but are not limited to:
- Identity information: full name, date of birth, residential address, and government-issued identification (such as driver’s license or passport for age and identity verification)
- Contact details: email address, telephone number, and other contact information
- Account information: username, password, and account activity records
- Financial information: payment method details, transaction records, and banking information required for deposits and withdrawals
- Technical data: IP address, device identifiers, browser type, operating system, and usage logs
- Marketing preferences and user communications
2. Methods of Data Collection
We collect information through various means, including:
- Direct interactions: when you register an account, complete profile details, make deposits or withdrawals, or contact our support team
- Automated technologies: through cookies, log files, and similar tracking technologies that monitor your use of our Site
- Third-party sources: identity verification services, payment providers, and partners assisting in anti-fraud and anti-money laundering procedures
3. Purposes of Processing Personal Information
Heaps of Wins Casino processes your personal data for the following purposes:
- Account creation, management, and verification
- Processing deposits, withdrawals, and other financial transactions
- Compliance with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Detection and prevention of fraudulent activities, security breaches, and abuse of our services
- Providing customer support and responding to your inquiries or complaints
- Personalising your experience, offering tailored promotions, and marketing communications (where permitted and only with your consent)
- Internal analysis, research, and service improvement
4. Disclosure of Personal Information
We may share your information with selected third parties only where necessary and in accordance with applicable privacy laws. Categories of recipients include:
- Payment processors and financial institutions facilitating your transactions
- Identity verification and anti-fraud service providers
- Regulatory authorities and law enforcement agencies, as required by law or legal process
- IT service providers, data storage providers, and technical support personnel
- Marketing partners (with your consent)
We do not sell or rent your personal information to third parties for their own marketing purposes.
5. International Data Transfers
Your information may be transferred to and processed in countries outside of Australia, including servers located in jurisdictions where data protection laws may differ. In such cases, we implement appropriate safeguards to ensure that your information is processed securely and in accordance with applicable Australian privacy principles.
6. Data Security Measures
Heaps of Wins Casino uses advanced administrative, technical, and physical measures to protect your personal data from unauthorised access, misuse, alteration, or disclosure. These measures include encryption, secure socket layer (SSL) technology, strict access controls, regular security audits, and staff training. While we are committed to maintaining high security standards, no system is completely immune to risks, and we cannot guarantee absolute security of your data.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, enforce our terms, and maintain proper business records. When data is no longer required, we securely delete or anonymise it in accordance with our data retention policy and applicable laws.
8. User Rights and Choices
As an Australian user, you have certain rights concerning your personal information under the Australian Privacy Act and other applicable regulations. These rights include:
- The right to access the personal information we hold about you
- The right to request correction or update of inaccurate or incomplete data
- The right to request deletion of your information, subject to legal or contractual obligations
- The right to object to certain processing activities or withdraw consent (where processing is based on consent)
- The right to opt out of direct marketing communications at any time
You can exercise your rights by contacting our support team using the contact details provided on the Site. We may require verification of your identity before fulfilling your request, or you can log in to Heaps of Wins to manage your preferences.
9. Use of Cookies and Tracking Technologies
Heaps of Wins Casino uses cookies and other tracking technologies to enhance your browsing experience, analyse site usage, and deliver relevant content and advertisements. You may control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled. For more information about available promotions, visit our Heaps of Wins bonuses page.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or regulatory requirements. Any material changes will be posted on this page, and where appropriate, we will notify you by email or other communication channels. Continued use of our Site after changes become effective constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details available on our Site. We are committed to addressing your inquiries in a timely and transparent manner.
12. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts of Australia.
This policy was last updated in June 2026. Please review it regularly to stay informed of your rights and our obligations regarding your personal information at Heaps of Wins Casino.